Frequently Asked Questions



DELIVERY


When will my order be delivered?

We will prepare your order on the day itself, also during the weekend, so that the shipment can be sent out the next working day at the latest! Shipment to Belgium and the Netherlands will take 1 to 2 business days. Shipment to UK/France/Germany can take 1 to 3 business days, but delivery usually takes place on the second business day.


Do we charge delivery costs?

We don't charge any costs for orders above 75€! For orders under 75€ we charge only 4,50€ to deliver your package safely to your door within Europe (except Switzerland). We use DPD's high-quality courier services for this. There are no other additional costs and our prices always include VAT.


Can I track my order online?

Absolutely! We will provide you with a track & trace code as soon as the order is completed. DPD will keep you closely informed. You will have the option to receive your delivery at a different time and you will even get a time window of 1 hour within which you can expect your delivery!


Do you also deliver my order outside of Europe?

Unfortunately, we cannot accept orders outside of Europe and we don't deliver to Switzerland, because the shipping costs are often not in proportion to the value of the order. 


PAYMENT


In which ways can I pay?

Payment at BoTh Cosmetics always takes place in a secure environment. You can pay with Bancontact, Credit card, Paypal or iDeal. We do NOT charge any extra costs for this (except for Paypal) 

iDeal

With iDeal you can pay for your online purchases safely, securely and easily. You pay on your own trusted internet page of your own bank, based on your bank's specific security methods.

Credit Card

You can easily pay with your Credit Card (VISA, MasterCard, American Express, Maestro), we work with Stripe to guarantee a secure transaction.

Bancontact

With Bancontact / Mister Cash you can settle your online purchase with us in a reliable, safe, fast and easy way. You pay in your trusted internet payment environment, based on specific security methods from your own bank. As an internet banker you can directly use Bancontact / Mister Cash, without having to register or install special software.

PayPal

To be able to pay via PayPal, no bank account with PayPal is required. If you have a PayPal account, it is possible to pay immediately. You can also pay with a normal bank card or credit card via Paypal. You then link your card to your PayPal account. Because PayPal uses very advanced techniques, a 100% secure payment environment is guaranteed.

When you have chosen to pay via PayPal, the PayPal payment page will be opened automatically. On this page the payment can be safely completed. This can be done by logging in with a paypal account or directly via credit card.

PayPal verifies the payment, after which the amount will be transfered to our Paypal account. This happens almost immediately.


SERVICES


What is in my box?

Every order is packed carefully and ecologically (with wood wool) to guarantee safe transport.

You get a nice number of extra samples for free. We always try to adjust this to the order you have placed. However, if you wish to choose specific samples yourself, you can always indicate this after placing your order.


What should I do if my order was delivered damaged or lost?

It is of course not intended that your products will be delivered damaged. If they do show a defect, it is best to contact us as soon as possible. Don't worry! Every transport is always fully insured with us. We go through the possible solutions together or provide you with a smile a new product as soon as possible. So you can always wait for your order with confidence!


Did you see your product cheaper elsewhere?

At BoTh Cosmetics we promise you the best price on every product!

We constantly check our prices to ensure that they are the very best online, but sometimes a product can appear elsewhere at a lower price. If this happens, we give you an extra 3% discount on top of that lower price before you place your order, as long as we can verify that the product is new, identical to our product and therefore has the same size and color. More information can be found here.


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